Privacy Policy

Privacy and Security Policy

PRIVACY AND SECURITY POLICY

Unitedlinens.com,  Has created the following Privacy and Security Policy (“Privacy Policy”) to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information.

If you are a resident of a state that has specific privacy requirements, please see the State Privacy Law Addendum below to read additional disclosures required by state privacy laws.

WHAT INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, we have collected the following categories of personal information from our customers within the last twelve (12) months:

Sensitive personal information means personal information that reveals information pertaining to the individual such as: Social security, driver’s license, state identification card, or passport number; Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; Precise geolocation; Racial or ethnic origin, religious or philosophical beliefs, or union membership; Contents of a consumer’s mail, email and text messages; Genetic data; Biometric information used for the purpose of uniquely identifying an individual; Health information; or Sex life or sexual orientation. “Sensitive personal information” does not include “publicly available” information that is lawfully made available to the general public from federal, state, or local government records, except for the collection of an individual’s biometric information without the individual’s knowledge.

  • We Collect Information When

We obtain the categories of personal information listed above from the following categories of sources:
Directly from you (for example):

  •  
    • You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.
    • You create a United linens account.
    • You sign up for a private label or co-branded credit card.
    • You connect with us regarding customer service via our customer service center,
    • You sign up for e-mails, mobile messages,
    • You provide us with comments, suggestions, or other input.

HOW AND WHY WE COLLECT INFORMATION

  • Technologies Used

We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. We also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.

  • User Experience Information
    In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.
  • Mobile Privacy

We offer mobile applications (commonly known as “apps”) that allow you to shop online, check product availability, learn about sales events, or receive other information from us. All information collected by us via our mobile application is protected by this Privacy Policy. You may share location information with us if you opt in through our mobile application. Although you do not have to provide your location information to us to use our mobile applications, our services require a zip code to function. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of your device to learn how to adjust your settings, including those relating to precise geolocation.

HOW WE USE THE INFORMATION WE COLLECT

  • Product and Service Fulfillment
    • Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.
    • Provide any requested services.
  • Marketing Purposes
    • Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages.
    • Send marketing communications and other information regarding products, services and promotions.
  • Internal Operations
    • Improve the effectiveness of the Sites, mobile experience, and marketing efforts.
    • Conduct research and analysis, including focus groups and surveys.
    • Perform other business activities as needed, or as described elsewhere in this policy.
  • Fraud Prevention
    • To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.
  • Legal and Tax Compliance
    • To assist law enforcement and respond to subpoenas.
    • As otherwise required by state or federal law.

HOW WE PROTECT THE INFORMATION WE COLLECT

  • Security Methods
    • We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Transport Layer Security (TLS) where we collect personal and sensitive information. SSL encrypts your credit card number, name and address so only we are able to decode the information.
  • E-mail Security
    • Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
  • Information About Children
    • We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children’s privacy and we comply fully with the Children’s Online Privacy Protection Act (COPPA). We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files. If we become aware that an individual is under the age of 16, we will obtain consent before selling or sharing that individual’s personal information. Verified parents or legal guardians of a minor may submit a request to delete information about that minor
  • Additional Security
    • We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:
      • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
      • Reset your e-mail account passwords frequently.
      • Use complex passwords or passphrases
      • Do not use the same password on more than one website.
      • Do not share your password with others.
    • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.

 

 

 

    • Legal Requirements
      • We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law, including to meet national security or law enforcement requirements; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.
    • Retention

As to each category of information we collect, we will retain personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use personal information to the extent necessary to comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce policies. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

WHAT CHOICES DO YOU HAVE

  • E-mail
    • Promotional E-mail
      If you do not wish to receive promotional e-mails from us, You have the ability to unsubscribe to promotional e-mails via the opt-out link included in each e-mail. It may take up to 10 business days before you stop receiving promotional e-mails.
    • Important Notices and Transactional E-mail
      • We regularly send email order confirmations, email order updates and review emails to you after you have submitted an order.
  • Mobile
    • We may distribute mobile coupons and text messages to mobile devices of customers who have requested this information via an opt-in request. Customers will be able to opt out of a specific mobile messaging campaign.
  • Unitedlinens Cookies
    • The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Site features.

own websites or online applications; Advertisements based on the context of a consumer’s current search query, visit to a website, or online application; or Processing personal information solely for measuring or reporting advertising performance, reach, or frequency.

  • Telephone
    • If you do not wish to receive promotional communication from us, call us at (800) 843-2446 to opt out. This opt out does not apply to operational or transactional communications (for example, confirmation of delivery address).

HOW DO YOU ACCESS AND UPDATE THE INFORMATION

  • In order to keep your information accurate and complete, you can access or update some of your information in the following ways:
    • If you have created an account, you can log in and update your account information, including contact, billing, and shipping information.
    • Contact us with your current contact information and the information you would like to access. We will provide you the information requested if reasonably available, or will describe more fully the types of information we typically collect.
    • Depending on your location, you may also have certain additional rights with respect to your personal information such as (i) the right to obtain a copy of your personal data you provided to us; (ii) the ability to change or correct your personal data through your account settings; (iii) the right to have us delete or limit our use of your personal information, except information we are required to retain, by contacting us.

PRIVACY POLICY SCOPE

  • This Privacy Policy applies to all current or former customer information collected by us.

COMPLAINTS

  • We commit to resolve complaints about your privacy and our collection or use of your information. Customers with inquiries or complaints regarding this Privacy Policy should first contact us using one of the following methods:
    • Send an e-mail to privacy@unitedlinens.com
    • Call our Customer Care line at 888-559-3816
    • Write us at unitedlinens.com, Inc., 199 Water St New York NY 10038
  • If you have contacted us with a question regarding this Privacy Policy and you feel that your question is not addressed to your satisfaction, you may contact our data protection officer at privacy@unitedlinens.com.

 

PRIVACY POLICY REVISIONS
By accessing the Site or interacting with us, you consent to our use of information that is collected or submitted as described in this Privacy Policy.  We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Site and update the notice’s effective date. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

State Privacy Law Addendum
This State Privacy Law disclosure page (“Disclosure”) supplements the Unitedlinens Privacy Policy and is effective as of the date on the Privacy Policy. The Unitedlinens Privacy Policy describes the personal information we collect, the sources from which we collect it, the purposes for which we use it, These additional disclosures are required by state privacy laws:

 

Request to Delete Personal Information
You also have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records and commit not to re-identify data that has been deleted or obfuscated, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us to:

 

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.

To exercise the opt-out, access, correction, and deletion rights described above, as well as any data-related incidents or unauthorized disclosures, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page You may  contact us by either:

  • Calling us at (800) 843-2446, or

Only you, or a person registered with the applicable Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of the verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Automated Decision Making
We may use portions of your personal information for automated decision making as needed. You may request that we stop using your data for automated decision making in the following categories:

  • Behavior
  • Economic situation
  • Health
  • Interests
  • Location or movements
  • Performance at work
  • Personal preferences
  • Reliability

Upon receipt of a request, we will either confirm we do not use your personal information for this reason, confirm we will stop using it for this reason, or explain why we are unable to accommodate this request for some legal or other compliance-related reason.

Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. Unless permitted by the state privacy laws, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.